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Job title:
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Partnering and Performance Manager
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Description:
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Job Description
• To be responsible for the monitoring of responsive repairs and voids contract and service performance, including the development and reporting of KPIs, quality measures, customer feedback, cost indicators and benchmarking.
Responsibilities
• To plan, and ensure the delivery of, the service review process to include: quality check and post-inspection processes and outcomes; identification and diagnosis of service failures; compliance with management controls, policies and procedures; simplification and efficiency of workflows; developing proposals for service improvement.
• To be responsible for the maintenance of partnership records, agreements, key decisions, minutes and contract documents.
• To analyse performance and customer feedback information to identify trends, issues and opportunities for service improvement.
• To organise regular partnering meetings and reviews with maintenance contractors, customers and internal stakeholders and develop action plans as necessary.
• To develop excellent working relationships with customers, internal stakeholders and partners, and contractors involved in the delivery of the maintenance service and monitor and report on their performance.
• To work closely with the surveying team to ensure quality standards are achieved.
• To contribute to the development of delivery plans and operational procedures.
• To monitor compliance with service level agreements between Property Services and other departments.
• To manage, motivate and support the Property Services Administrators to deliver their objectives.
• To be an effective member of the Property Services Management team.
• To actively promote the work of Property Services with internal stakeholders and listen to, and act on, their feedback
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Location:
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North West London |
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Closing date:
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14 August 2009 |
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